Versand & Lieferung

At Zigpac, we want to ensure your orders are shipped quickly and efficiently, while providing you with all the details you need about shipping times, costs, and options. Here's everything you need to know about our Shipping & Delivery policy.

• Order Processing
• Free Shipping
• Standard Shipping
• Business Express
• Sea Shipping
• Order Tracking
• Shipping Restrictions
• Handling Delays
• Customs, Duties & Taxes
• Undeliverable Packages
• Multiple Shipments
• Shipping Insurance

Order Processing

For in-stock items, orders typically take 1-3 business days to process and leave our warehouse. For customized orders, processing times generally range from 3-15 business days, depending on the product type, quantity, and complexity of the customization. Larger or more intricate orders may require additional time. Shipping costs vary based on the weight, postal code, and selected shipping method.

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Free Shipping

Free shipping is available under the following conditions:

• Only for specific eligible products, which will be clearly marked on the product pages.
• Available to selected countries based on the delivery time and weight restrictions listed below.
• Weight must not exceed the specified limits for each country.

Delivery times listed below are for reference only and may vary due to factors beyond our control, such as customs clearance delays, local courier service efficiency, and holiday seasons. Please note that the delivery time does not include order processing or preparation time. The specific preparation time for each product is clearly indicated on its respective product page.

Customs and import fees may apply to international orders, and these fees are the responsibility of the customer. As per international trade regulations, we cannot lower invoice values or mark orders as gifts. For many low-value items, import taxes may not apply in certain countries.

The following table shows the eligible countries, delivery times, and weight restrictions:

If your order does not meet the free shipping conditions, additional shipping options will be available at checkout.

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Standard Shipping

Standard Shipping is available for a wide range of products and destinations, offering a balance between cost and delivery time for customers who do not require expedited shipping.

• Available to selected countries based on the delivery time and weight restrictions listed below.
• Delivery time typically ranges from 8-15 business days, depending on the destination country.
• Weight must not exceed the specified limits for each country, as outlined in the table below.

Delivery times are for reference only and may be affected by factors beyond our control, such as customs delays, local courier service efficiency, and public holidays. **Please note that delivery time does not include order processing or preparation time**, which is clearly indicated on the respective product pages. Customs and import fees may apply to international orders, and these fees are the customer's responsibility.

**If the weight of your order exceeds the specified limit, please contact us directly for a shipping quote. Orders that exceed weight limits cannot be processed through our website.**

Eligible Countries and Shipping Details

Note: Delivery times do not include order preparation time, which is listed on each product page. Customs and import duties may apply to certain destinations, and these are the responsibility of the customer.

If you have any questions regarding shipping or need a custom quote for an oversized order, please contact us.

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Business Express

Business Express is a premium shipping option available for almost all countries and regions. This service is designed for customers with urgent shipping needs or those who require flexibility to select the best commercial courier for their specific location and delivery requirements. Key details are as follows:

• Available for nearly all countries and regions worldwide.
• Shipping times and costs will be displayed on the cart or checkout page, showing precise delivery times and charges.
• For larger or heavier orders, customers can also contact us directly for a quote. Typically, quoted shipping rates are more cost-effective in such cases.
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Customs duties and import taxes may apply to international shipments, and these fees are the responsibility of the customer. For more information, please consult your local customs office.

If you have further questions or would like to proceed with Business Express, feel free to contact us for assistance.

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Sea Shipping

Sea Shipping offers cost-effective delivery services to a wide range of countries, making it an ideal choice for large or heavy orders that do not require expedited delivery. Below are the key details:

• Available for selected countries and regions, listed in the table below.
• Delivery times are longer compared to air shipping options and are based on specific country requirements.
• There are no weight limits for Sea Shipping; it is suitable for bulk shipments.
• Shipping fees are calculated based on the weight, volume, and destination.

Delivery times below are estimates only and may vary due to factors such as customs clearance, port delays, and holidays. Please note that the delivery times do not include the processing time required to prepare your order. Product-specific preparation times are listed on the respective product pages.

Customs duties and taxes may apply for international shipments, and these fees are the responsibility of the customer. As per international trade regulations, we cannot lower invoice values or mark shipments as gifts. For more details, please consult your local customs office.

The following table provides detailed information about eligible countries, delivery times, and weight conditions for Sea Shipping:

If your order does not meet the Sea Shipping conditions, additional shipping options will be available at checkout.

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Order Tracking

Once your order is shipped, you will receive a shipment confirmation containing the tracking details. The confirmation will include a tracking number and a direct link to track your shipment. You can also track your order directly on 17track.net/en.

If you did not provide an email address during checkout, we will attempt to contact you through other means to share the tracking information. Alternatively, you are always welcome to reach out to us directly for assistance with tracking your order.

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Shipping Restrictions

We do not ship to PO Boxes or certain remote locations. Shipping availability to your region will be confirmed during the checkout process.

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Handling Delays

Delivery times may be affected by factors beyond our control, such as holidays, customs clearance, or natural events. Please allow for extra time in these cases.

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Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and local consumption taxes (e.g., VAT, GST, or sales tax), which are not included in the product price or shipping fee displayed on our website. These charges vary significantly between countries and depend on the value, nature, and origin of the goods.

Below are some common customs and tax policies in key countries/regions to give you a general idea. However, for exact details, we recommend consulting your local customs office or tax authority.

United States

• Customs Duties: For most products, goods valued at $800 or less are duty-free (De Minimis rule). For higher values, duties range from 0% to 37.5%, depending on the product category.
• Sales Tax: The U.S. does not impose a federal VAT or GST, but certain states may charge a "use tax" for imported goods, typically between 5% and 10%.

European Union (EU)

• Customs Duties: Rates vary based on product type and can be calculated using the EU’s TARIC database. Many products are subject to an average duty rate of 5%-12%.
• VAT: All imports are subject to VAT, which varies by country (e.g., 20% in the UK, 19% in Germany, 25% in Sweden). VAT is calculated on the total value, including shipping costs and any customs duties.

United Kingdom (UK)

• Customs Duties: Goods valued under £135 are exempt from customs duties. Above this threshold, duties range from 0%-25%, depending on the product.
• VAT: A standard 20% VAT applies to most goods. VAT is collected during customs clearance or at the point of sale.

Canada

• Customs Duties: Goods valued under CAD $20 are duty-free. Above this, duties range from 0%-35%, depending on the product.
• GST/HST: Canada imposes a Goods and Services Tax (GST) of 5%, or a Harmonized Sales Tax (HST) that ranges from 13%-15% depending on the province.

Australia & New Zealand

• Customs Duties: Australia exempts goods valued under AUD $1,000 from duties, while New Zealand applies duties from NZD $1,000. Rates vary by product.
• GST: Both countries impose a GST of 10%-15% on imports, calculated on the value of the goods plus shipping costs.

China

• Customs Duties: Import duties vary by product category and may range from 0%-50%. Goods for personal use under CNY ¥5,000 may qualify for reduced duties.
• VAT: A 13% VAT applies to most imported goods.

Japan

• Customs Duties: Duty rates are product-specific and generally low. However, certain categories like alcohol may have higher rates.
• Consumption Tax: Japan imposes a 10% consumption tax on imports.

India

• Customs Duties: Import duty rates vary by product, with average tariffs of 10%-20%. Additional surcharges may apply.
• GST: India’s Goods and Services Tax ranges from 5%-28%, depending on the product category.

Brazil

• Customs Duties: Brazil has some of the highest tariffs globally, with rates often exceeding 35%.
• ICMS (State Tax): This is a state-level tax ranging from 17%-25%, calculated on the total value, including customs duties.

Key Notes for All Customers

• Customs Clearance: Customs officials may request additional documentation or payment of duties and taxes before releasing your shipment.
• Declared Value: The value declared on the commercial invoice determines the applicable duties and taxes.
• Responsibility: All customs, duties, and taxes are the responsibility of the recipient. Refusal to pay may result in shipment delays, returns, or additional costs.

For detailed tax and duty rates, please contact your local customs office or refer to their online tariff and tax calculators.

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Undeliverable Packages

If a package is undeliverable due to an incorrect address or the customer being unavailable to receive it, the customer may be responsible for any additional shipping fees or re-delivery charges.

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Multiple Shipments

If your order contains multiple items, they may ship separately depending on stock availability or customization requirements. You will receive separate shipment notifications for each package if applicable.

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Shipping Insurance

We offer optional shipping insurance for added protection during transit. If shipping insurance is not selected, we are not responsible for items lost or damaged in transit.

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